Shipping Policies

1. Shipping Coverage

We currently ship orders across Egypt, including the following areas:

  • Greater Cairo (Cairo – Giza – Qalyubia)
  • Alexandria
  • Delta Region (Dakahlia, Kafr Elsheikh, Sharqia, Behira, Monufia)
  • Canal Region (Suez, Ismailiya)
  • Upper Egypt (Assiut ) only.
  • North Coast ( Until Telal Village or the kilometer 140)


2. Processing Time

  • Orders are processed within 3 - 7 days.
  • Orders placed on weekends or official holidays will be processed on the next working day.
  • Each order is handled with quit precision.


3. Delivery Time & Rates

• Free Shipping Over 2500 Egp.

• TLF is exclusively housed in store at District 5 and Arkan Plaza.

 Delivery times may vary depending on your location. Our estimated timeframes are:

Cairo & Giza & Qalyubia

  • Delivery time: 3 - 7 days.
  • Shipping fee: ( 85 Egyptian Pounds)

Alexandria, Canal & Delta Region

  • Delivery Time: 3 - 7 days
  • Shipping fees : (85 Egp)

Upper Egypt (Assiut) only.

  • Delivery time: 3–7 days
  • Shipping fee: ( 155 Egp )

North Coast

  • Delivery time: 3 - 7 days
  • Shipping fee: ( 190 Egp )
  • Note: Delivery until Telal Village only.


4. Cash on Delivery (COD)

  • COD is available in all covered areas.
  • Please ensure that the phone number provided is reachable to confirm your order.
  • Failure to answer confirmation calls or messages may result in cancellation.


5. Missed Delivery

If the courier attempts to deliver your order and you're unavailable:

  • A second delivery attempt will be scheduled.
  • After repeated failed attempts, the order may be returned and cancelled.



7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Please contact us within 24 hours of receiving the package.
  • Send photos of the product + package to help us resolve the issue quickly.


8. Wrong Address or Phone Number

We are not responsible for delays caused by:

  • Incorrect shipping address
  • Wrong phone number
  • Unanswered calls
    If delivery is returned due to incorrect information, a re shipping fee may apply.


9. Delivery Partner ( Shipblu )

We work with ( Shipblu ) a trusted domestic courier in Egypt to ensure safe and fast delivery.