Shipping policy

1. Shipping Coverage

We currently ship orders across Egypt, including the following areas:

• Greater Cairo (Cairo – Giza – Qalyubia)
• Alexandria
• Delta Region (Dakahlia, Kafr Elsheikh, Sharqia, Behira, Monufia)
• Canal Region (Suez, Ismailiya)

Note- For other governments / cities please contact us

2. Processing Time

• Orders are processed within 3 - 4 days.
• Orders placed on weekends or official holidays will be processed on the next working day.

3. Delivery Time & Rates

Delivery times may vary depending on your location. Our estimated time frames are:

4. Cash on Delivery (COD)

• COD is available in all covered areas.
• Please ensure that the phone number provided is reachable to confirm your order.
• Failure to answer confirmation calls or messages may result in cancellation.

5. Missed Delivery

If the courier attempts to deliver your order and you're unavailable:

• A second delivery attempt will be scheduled.
• After repeated failed attempts, the order may be returned and cancelled.

 

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Please contact us within 24 hours of receiving the package.
• Send photos of the product + package to help us resolve the issue quickly.

8. Wrong Address or Phone Number

We are not responsible for delays caused by:

• Incorrect shipping address
• Wrong phone number
• Unanswered calls
  If delivery is returned due to incorrect information, a re shipping fee may apply.

9. Delivery Partner ( Shipblu )

We work with ( Shipblu ) a trusted domestic courier in Egypt to ensure safe and fast delivery.